Savings
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What is a personal savings allowance?
The Personal Savings Allowance (PSA) is the amount of tax-free interest you can earn on your savings each year, depending on what rate of tax you pay. Learn more >
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What is the cash ISA allowance for the 2019/2020 tax year?
The maximum deposit limit for ISA's for the 2019/2020 tax year is £20,000 Learn more >
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How can I withdraw from my smile No-notice savings account?
Any cash machine will allow you to take money out, however some cash machines may charge you for withdrawals, but you will be advised of this upfront. Learn more >
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Can I open a joint Cash ISA?
Cash ISA’s can only be opened in the sole name of an investor. Learn more >
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How do I request Statements of Interest and tax certificates?
You can request Statements of Interest and tax certificates online. Learn more >
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Will a credit check be carried out if I apply for a savings account?
Will a credit check be carried out if I apply for a savings account? Learn more >
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Savings - Bank of England Base Rate
On the 2nd August 2018 The Bank of England base rate increased from 0.50% to 0.75%. The Bank’s Standard Variable Rate will increase from 4.74% to 4.99% effective from 1 September 2018. Learn more >
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What is the eligibility criteria to apply for a smile Cash ISA?
To apply for a smile Cash ISA, you need to be 18 or over and a UK resident. Learn more >
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What you need to know about Cash ISA's
This has all the information you need about tracking your application status, the ISAs we offer, what happens to ISAs each tax year, and other things like opening joint ISAs and accessing your savings. Learn more >
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Can I transfer my stocks and shares ISA to your Cash ISA?
At the moment, we don’t accept stocks and shares ISA transfers. But we do accept other types of ISA transfers Learn more >
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Do I need to open a new Cash ISA each tax year?
You don’t need to open a new Cash ISA every tax year. Learn more >
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What happens if I put too much money in my Cash ISA?
If you put too much money in your smile Cash ISA, we’ll return the money to you either by paying the funds into another account held in your name with the Co-operative Bank or by cheque. Learn more >
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What you need to know about Fixed Rate Bonds
This section focuses on paying into, cancelling and the maturity of your Fixed Rate Bonds as well as when to expect statements and interest payments for your account. Learn more >
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Do I get an ATM card or deposit book with a cash ISA?
Our Cash ISA doesn't come with an deposit book or ATM card. Learn more >
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Receiving statements for your Cash ISA account
You’ll receive regular statements. Learn more >
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Keeping your ISA account open
There are no minimum or maximum time restrictions, so you can keep it open for as long as you like. Learn more >
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Is my cash ISA Flexible?
It's isn't possible to replace funds that have been withdrawn from our Cash ISA's Learn more >
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What should I do if I didn't pay into my Cash ISA in the last tax year?
If you didn’t make any deposits in the last year - then let us know. Learn more >
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How should I refresh my ISA?
You can refresh your ISA by sending us a secure message on online banking or telephoning us. Learn more >
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I was an overseas resident but now live in the UK. Can I apply for a savings account?
You certainly can. Just provide two separate documents (one as proof of ID and one as proof of address. Learn more >
Speak to us on Live Chat
If you’re looking to discuss a query about your account with us, you’ll need to log in to online banking to initiate a Live Chat.
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