We aim to be easily accessible and to meet the needs of all of our customers by:
If you have an accessibility issue to report, or would like to suggest an improvement, please do so by using our feedback form.
Our goal is to have a website that can be accessed by everyone, equally. That’s why we adhere to WCAG AA standard where possible, and before any page goes live we use automated testing, expert reviews and direct feedback from our users.
smile is an online bank and doesn’t have any branches. However, if you need to visit a branch for any of our services, you can visit a Co-operative Bank branch instead. You can find an accessible Co-operative Bank branch through our branch finder.
We offer Chip cards and signature cards to help customers use a keypad, or pay for things without remembering numbers.
We have installed hearing induction loops in our branches to assist the hearing impaired.
All Co-operative Bank ATMs now have high contrast screens, and a talking function.
Correspondence, statements, PIN advice and brochures are available in large print, Braille and audio.
Templates are available to help customers complete cheques and paying in slips. We also have facsimile stamps to help customers produce a consistent signature.
Interpreters can be booked through Action on Hearing Loss (formally RNID)
To use this service please call through TextDirect then:
Card readers are available with a larger keypad and audio format for use with Online Banking.
If you have specific accessibility requirements, please contact us on between 6am - 10pm each day on +44(0)3457 212 212 ( ) to discuss your needs. Alternatively please use our branch finder to find your nearest Co-operative Bank branch.