1. Home
  2. Contact us

We no longer offer telephone banking for tasks you can carry out online, or on our mobile app.

Please read our FAQ for more information


Help and info

Can’t find the answer you're looking for?

Browse all help and info

The quickest ways to contact us

Start Live Chat

If you’re looking to discuss a query about your account, you’ll need to log in to online banking first and click the Live Chat button once logged in. To discuss non-account related queries, you can click the Live Chat button above. We're online between 7am-10pm. The Live Chat button will be available providing that there's a member of our customer support team available.

Learn more about Live Chat

  • Sorry, Live Chat is offline.

    Search our FAQs for help and support

    Live Chat is open 7am - 10pm, every day

Secure message

Secure message

Log in to your online banking to send us a secure message 24/7.

Log in to online banking

Info Icon
Having trouble logging into the mobile app?
Info Icon
Logging into online banking
Info Icon
Lost, stolen and replacement cards
Info Icon
Info Icon
Info Icon
Current accounts
Info Icon
Info Icon
Credit Cards
Info Icon
Info Icon
Britannia Savings

Other contact options

If there's a particular problem you'd like to tell us about, or you have a recommendation about how we could improve our products and services, please provide feedback by clicking on the link below.

We can't respond to individual comments.

Leave feedback

If you wish to make a formal complaint about one of our products or services, please learn more about how to make a complaint by clicking on the link below.

Make a complaint