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Keep your mobile number updated for safer online shopping

We're making online shopping even safer for our customers. To help us keep you secure, you'll need to check and, if required, update the mobile number we hold for you.

We're improving how we protect you by also sending a one-time passcode by text so you can safely complete your transaction.

We currently use Verified by Visa to give you extra protection when shopping with your card online. It lets us know it's really you using your card.

One-time passcode

Soon, you'll need to verify yourself in a different way when shopping online. In addition to your Verified by Visa password, we'll also send you a one-time passcode by text to the UK mobile number we have registered for you. It's really important we have your mobile number so you can continue to shop online.

If you have more than one card, we'll be introducing the one-time passcode at different times. We will keep you informed when these changes will take place.

Check and update your mobile number

  • We will only be using your mobile number for security purposes unless you have opted in for marketing.

How you can check/update your contact details

The easiest way to update your UK mobile phone number is using our mobile app or online banking. Please allow one business day for your number to be updated.

Using our mobile app

Once logged in, select 'My settings and details' and update your mobile number.

Not registered? Download the app now.

In online banking

Once logged in select 'Profile' and update your mobile number.

Please note: When you change your mobile number, we will send a verification code to the contact details we currently have for you, not your updated details.

Not registered? Register here for online banking.

Call or visit us

Alternatively, you can call us to register/update your mobile number. Call us on +44(0)3457 212 212. Lines are open 8am - 6pm Monday to Friday, 9am - 5pm Saturday and Sunday (Call charges apply). Or, you can visit us in branch.

Do you have a joint account?

If you have a joint account, you will both need to check and update your personal contact details.

Do you have an additional credit cardholder?

We need their UK mobile number so they can continue to shop online. As the main cardholder you can provide their details by:

Do you have a question?

I have a non UK mobile number, will that work?

Unfortunately we can’t accept non-UK mobile numbers. We can only accept numbers starting with a ‘07’.

What happens if I don't have a UK mobile phone number?

Currently you can use your card to make purchases online as you do today. Once we have notified you of these changes taking place, please call us on 03457 212 212 to discuss your individual circumstances.

Lines are open 8am to 6pm Monday to Friday, 9am to 5pm Saturday and Sunday (call charges apply).

I don't want to provide my contact details, what can I do?

To use your card online, you will now need to have a UK mobile number registered with us. It helps us to keep your shopping experience secure by sending you your one-time passcode. All UK card issuers are adding this extra security step when using cards to make payments online.

Will this change affect me using my card at a cash machine or in a shop?

These changes will not affect you when using your card at a cash machine or shopping in-store. This will only affect you when making purchases with your card online.

I’ve already updated my contact details but your records aren’t showing the changes I’ve made?

If you have updated your mobile number in online banking or via our mobile app, it will take one business day to update.

Will my details be used for marketing purposes?

No, your contact details will not be used for marketing purposes unless you have given us permission to do so. If you want to check or change your marketing preferences you can do this via the app by visiting ‘My settings and details’ or logging into online banking and checking your profile. Alternatively you can contact us.

Is receiving a one-time passcode by text secure?

Yes. Receiving a one-time passcode code by text to verify yourself is an industry authentication standard and we use these in conjunction with other authentication methods to verify it's really you when using your card to shop online.

It's important that you never tell another person this code. Not even us!