Using your card online

How to check and update your mobile number

Update your mobile number in our app

Update your mobile number in online banking

Visit us in branch

Call us to update your number

Updating details on a joint account

Updating details of additional credit card holders

When you use your card online, you can be asked for some additional information to verify it’s you making the payment. It’s known as Visa Secure and is part of a regulation that all banks in the UK adhere to called Strong Customer Authentication.

Previously, you may have entered a Visa Secure password, you no longer need to do this.

Before a payment is approved to purchase something online, you may be asked to enter a one-time passcode that we will send to your UK mobile number in a text. So, it’s important to have a registered UK mobile number that is up-to-date.

Your payment may not be authorised and your card may be blocked if you enter the one-time passcode incorrectly too many times.

How to check and update your mobile number

As we need to send a unique, one-time passcode to the mobile number that is registered on your smile account, it’s important we have a UK mobile number registered for you, and that this number is kept up-to-date. The easiest way to update your UK mobile number is using our mobile app or online banking.

Through our mobile app

1. Select More in the bottom right corner of your account view.
2. Select My settings and details.
3. Select Personal details.
4. Select Edit on the information you'd like to update.
5. Once updated, select Save.

We'll ask you to verify the change by using your fingerprint, passnumber, or facial recognition.

Not registered? Download the app now.

In online banking

1. Select My details from the main menu.
2. Select Phone numbers.
3. Click on change next to the number you want to change.
4. Enter your number (your mobile number needs to be a UK mobile number).
5. Click Save.

You'll need to enter your password, 6-digit security code and a verification code we will send to you. It's important that you never tell anyone your verification code.

Please note: When you change your mobile number in online banking, we’ll send you a verification code for security reasons. We’ll send it to the mobile number we currently have for you, not your updated mobile number.

Not registered? Register here for online banking.

When we send a verification code in online banking, we’ll tell you in the message what the code is for. If you ever receive a code you were not expecting, or if the code is for a different transaction, contact us on 159.

If you are unable to receive a verification code, you can call us on 03457 212 212 to update your contact details. Lines are open 8am to 6pm Monday to Friday, 9am to 5pm Saturday and Sunday. Call charges apply.

Visit us in branch

You can also check and update your mobile number by visiting us in branch.

Call us to update your number

You can call us on 03457 212 212.

Our phone lines are open 8am - 6pm from Monday to Friday and 9am - 5pm on Saturday and Sunday. Call charges apply.

Updating your details on a joint account

If you have a joint smile bank account, you will both need to register your current UK mobile numbers.

Updating details of additional credit card holders

If you have an additional cardholder, as the main card holder you are responsible for giving us their current UK mobile number by sending us a secure message in online banking, or by calling us on 0345 600 6000.

Lines are open Monday to Friday 8am to 6pm, Saturday and Sunday 9am to 5pm. Call charges apply.

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