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What is cheque imaging?

Cheque imaging is set to change the way that cheques are processed; meaning digital images of cheques can be exchanged between banks and building societies within the UK for clearing and payment.

Cheque imaging will significantly speed up the clearing process of cheques, postal orders, sterling traveller’s cheques, banker’s drafts and dividend cheques. This only applies to cheques which are drawn on UK banks and paid into a UK bank account. Cheque imaging will reduce the current process from six Business Days, to two Business Days.

Note: We no longer accept foreign currency cheques to be paid into accounts.

On 30 October 2017, the first phase was launched. This means that any cheques you’ve written, which have been paid into a bank using cheque imaging, will now debit your account after two Business Days, instead of three.

From September 2018, we will start to roll out the second phase, meaning any cheques you deposit with us will be processed using cheque imaging.

How will I know if a cheque I have deposited has been processed through cheque imaging?

Depositing cheques at a Co-operative Bank branch

Cheque imaging will be introduced across our branch network throughout September, October and November 2018.

Cheques processed via cheque imaging, if paid, will be credited to your account within two Business Days. You will only see the cheque credit your account once it has cleared and is available to use. If applicable, you will start to earn interest on a cheque or it will start to reduce any interest charges on your overdraft once the cheque is credited.

If a cheque you deposit isn’t paid, then a credit won’t appear on your account and a letter will be sent to notify you of this.

When you deposit a cheque at a branch, the branch will tell you if your cheque is being processed via cheque imaging or by the current cheque clearing process. The branch will also confirm the processing timescales.

Depositing cheques via the Post Office®

From 5 November 2018, all cheques paid into the Post Office® will be processed via cheque imaging.

If you pay in a cheque at a Post Office® it will normally take two Business Days for us to receive it. Once received, if the cheque is paid, it will be credited to your account within two Business Days. You will only see the cheque credit your account once this is cleared and available to use. Once the cheque is credited, if applicable, you will then start to earn interest on this or this will start to reduce any interest charges on your overdraft.

If a cheque you deposit isn’t paid, then a credit won’t appear on your account and a letter will be sent to notify you of this.

When paying in at the Post Office®, please ensure you enclose a paying in slip to avoid any unnecessary delays in processing your cheque(s).

Any cheques deposited prior to the 5 November 2018 will be processed via our current cheque clearing process.

Posting cheques to the bank

From 5 November 2018, if you post your cheques directly to us, they will be processed via cheque imaging. Once we receive the cheque, if paid, the amount will be credited to your account within two Business Days. Once the cheque is credited, if applicable, you will then start to earn interest on this or this will start to reduce any interest charges on your overdraft.

If a cheque you deposit isn’t paid, then a credit won’t appear on your account and a letter will be sent to notify you of this.

Also from 5 November 2018, there is a new address to post your cheques to. The new postal address is:

Co-operative Bank p.l.c

PO Box 12672

Sandringham House

Sandringham Avenue

Harlow

Essex

CM20 9QR

Note: You can still use the old prepaid deposit envelopes as these will be re-directed to the new address. Please also ensure you enclose a paying in slip to avoid any unnecessary delays in processing your cheque(s).

Help and support for customers

Need more information about cheque imaging? Search through our FAQ's for the answer you need.

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