General FAQs to help you manage your account

General

How do I register Power of Attorney with the Co-operative Bank, smile and Britannia?

Changes to smile telephony services

Where is my nearest branch and when is it open?

How do I close my account?

What address should I send my cheque to?

How can I deposit cash or cheques?

How will cheque credits I receive via the digital cheque clearing cycle affect my statement?

Can I still cancel a cheque through the Cheque Imaging service?

Information for customers

Changing your details

My new contact number is over 12 digits in length why can't I enter it?

Can I change my PIN?

Useful forms and important documents

I have a Co-operative Bank and smile bank account, will changing my security code or password on one change the details on the other?

What should I do if my new address hasn't been permitted when I've entered it?

Will changing my address online affect my telephone or in branch banking? How long will this process take?

Open Banking

Can I use my accounts normally if I don't consent to third party providers (TPPs)?

Does smile provide third party provider (TTP) services?

Do I need to opt in or out of using third party providers (TTP) on my bank accounts?

How do I make sure I'm protected?

I'm being asked by a third party provider (TTP) for my online banking security login credentials, is this ok?

I don't know if I've agreed to have third party provider (TTP) services on my account.

What bank accounts are included in Open Banking?

What happens to my third party provider (TTP) services if I switch my account to you?

What if I've noticed a transaction I don't recognise?

What is Open Banking?

What types of services do third party providers (TTPs) provide?