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How we protect customers

Your money matters to us. We want to keep it safe.

What we do to guard your money

Here's how we try and keep your cash, and security details, from harm.

Report fraud

Scams can be sophisticated. If you fear you've fallen victim to fraud, call us immediately on:

+44(0)3457 212 212 – for current account customers

+44(0)345 600 6000 – for credit card customers

+44(0)3457 213 213 – for business banking customers

Please note, calls to these numbers will be charged. See call charges

Likewise, contact us as soon as possible if you've noticed some suspicious activity on your account or think someone has acquired your account details.

Fraudsters will sometimes send fake emails claiming to be from trusted organisations. If you suspect a smile email of being a scam, please let us know by forwarding it to ihaveseenascam@co-operativebank.co.uk

Along with other UK banks, we have made a commitment to UK finance and the FCA to protect our customers from fraud. View our approach to fraud prevention.