- Security and fraud
How we protect customers
Your money matters to us. We want to keep it safe.
What we do to guard your money
Here's how we try and keep your cash, and security details, from harm.
Scams can be sophisticated. If you fear you've fallen victim to fraud, call us immediately on:
+44(0)3457 212 212 – for current account customers
+44(0)345 600 6000 – for credit card customers
+44(0)3457 213 213 – for business banking customers
Likewise, contact us as soon as possible if you've noticed some suspicious activity on your account or think someone has acquired your account details.
Fraudsters will sometimes send fake emails claiming to be from trusted organisations. If you suspect a smile email of being a scam, please let us know by forwarding it to firstname.lastname@example.org
Along with other UK banks, we have made a commitment to UK finance and the FCA to protect our customers from fraud. View our approach to fraud prevention.
Calls to 0800 and 0808 numbers are free from landlines and mobiles. Calls to 03 numbers cost the same as calls to numbers starting with 01 and 02. Calls to 0845 and 0870 numbers cost 3p per minute, plus your phone company's access charge. Calls to 0844 and 0843 numbers cost 7p per minute, plus your phone company’s access charge.
Calls may be monitored or recorded for security and training purposes.