- Security and fraud
Latest fraud alerts
Package delivery or rearrange scam texts and emails
Fraudsters are targeting customers through texts and emails claiming to be delivery companies such as Royal Mail or DPD. These texts/emails are trying to obtain personal details and/or account secuirty information. Please be vigilant and don't click any links or disclose any information.Read more
Important customer reminder
Scam artists continue to target customers via texts, emails and phone calls, claiming to be from trustworthy organisations (such as the police, or your bank). Fraudsters will try and use these modes of communication to obtain your confidential information and account details...Read more
The FCA warns of online scams in cryptocurrencies such as Bitcoin
Consumers are being urged to be vigilant towards investment scams that may be advertised on social media, including sites such as Facebook, Twitter and Instagram. The fraudulent adverts are offering investment into cryptocurrencies such as Bitcoin, as well as binary options, contracts for difference (CFD), and forex.Read more
Warnings of an increase in text scams
Text message scams are on the rise, say Financial Fraud Action UK. Texts which look like they are from your bank may claim there is fraudulent activity on your account, or ask you to verify your account or security details in full. Special software can make a text look like…Read more
'Binary options are being used for investment scams,' say fraudsters
A binary is something relating to, or made up of, two things. You may have heard of 'binary options'. These are financial options where there are only two possible outcomes: win or lose. You bet on the price of something, such as whether stocks will rise or fall: get it right, you make money - get it wrong, you lose money...Read more
Loan fee scams
A loan fee scam is when you are asked to pay an upfront fee when applying for a loan or credit. Once the payment has been made, the lender will not pay out the loan or credit amount but keep the initial fee.Read more
Scams can be sophisticated. If you fear you've fallen victim to fraud, call us immediately on:
+44(0)3457 212 212 – for current account customers
+44(0)345 600 6000 – for credit card customers
+44(0)3457 213 213 – for business banking customers
Likewise, contact us asap if you've noticed some suspicious activity on your account or think someone has acquired your account details.
Fraudsters will sometimes send fake emails claiming to be from trusted organisations. If you suspect a smile email of being a scam, please let us know by forwarding it to ihaveseenascam@co‑operativebank.co.uk
Calls to 0800 and 0808 numbers are free from landlines and mobiles. Calls to 03 numbers cost the same as calls to numbers starting with 01 and 02. Calls to 0845 and 0870 numbers cost 3p per minute, plus your phone company's access charge. Calls to 0844 and 0843 numbers cost 7p per minute, plus your phone company’s access charge.
Calls may be monitored or recorded for security and training purposes.