We do everything we can to keep you safe. Our hi-tech security measures are the central barrier between your info and those who want it.
However, there are a few extra things you can do to provide yourself some extra protection from fraudsters.
Ensure you stay safe online and keep your information secure by following our recommendations.
Anti-virus software helps reduce the likelihood of your computer, tablet or mobile becoming infected with viruses whilst you browse the internet.
If you don’t run anti-virus software on your computer, then your device is at increased risk of becoming infected and there is an increased likelihood of financial fraud.
A firewall helps to block malicious software from gathering private information from your computer.
The majority of anti-virus software already comes with a firewall, however, if you’re not sure, your operating system should come with one pre-installed.
Online threats adapt and change. New ones will emerge, and they will find new ways of working past old barriers.
Thankfully, software developers adapt too: countering new threats and blocking old exploits. If you keep your computer, mobile and operating systems up to date, you can help keep your data safe and protect against vulnerabilities. As a plus, it should also boost performance.
Make sure to install updates as soon as possible.
Please read our advice on how to use Third Party Provider (TPP) services safely.
We know it’s important to protect your credit and debit card when you’re shopping online or out and about.
That’s why we suggest you take the following safety precautions to protect your cards:
Learn more about the protection offered by Visa Secure when shopping online.
Please ensure we have an up to date UK mobile number for you, and any additional cardholders as we may send you a one-time passcode to verify your identity when making a card payment online. Find more information on setting up Strong Customer Authentication.
It’s important to protect your identity from potential fraudsters.
If someone does access your personal information - like your account details or PIN number - they could obtain credit in your name.
To avoid this, we recommend you take the following measures:
The following organisations and campaigns all provide expert help and guidance on dealing with fraud and financial security.
Scams can be sophisticated. If you fear you’ve fallen victim to fraud, call us immediately on:
Please note, calls to these numbers will be charged. See call charges.
Call 159 — this service quickly redirects you to your bank, so you can report scams and suspected fraudulent contact.
Fraudsters will sometimes send fake emails claiming to be from trusted organisations. If you suspect a smile email of being a scam, please let us know by forwarding it to email@example.com
Along with other UK banks, we have made a commitment to UK finance and the FCA to protect our customers from fraud. View our approach to fraud prevention (PDF).
We use verification codes as an additional layer of security when you’re doing things like logging in to online banking, making online banking payments or setting up new payees.
To make sure it’s always you using your online banking account and nobody else, we’ll either send your code as a text message or in an email. You then need to follow the instructions online to enter the code.