Live Chat lets you type a query directly to a member of our team. It’s quick, easy, and is open 7am-10pm, every day.

We might invite you to use Live Chat, by presenting a pop-up on your screen.

How we can help you through Live Chat:

Logged in to online banking? Then you can send us specific queries about your account, like:

• Asking us about your payments or transactions
• Checking on applications for new products
• Activating your card or asking for a PIN reminder
• Reporting your card as lost or stolen
• Ordering stationery like cheque books, paying in books and paying in envelopes.

Not logged in to online banking? Or not a customer yet? We’re still able to help you if you need:

• More information on the products we offer

• Help on a product application

  • If you’re applying for a new product, we won’t be able to discuss your application details over Live Chat.
• Help getting around our website
• Answers to any banking terms you don't understand

Find out more about online banking

Why do I need to log in to online banking to discuss specific account details?

Logging in to online banking with your username, password, and security code means we can identify you correctly. Sometimes, you'll be sent a verification code by text message or email when you log in and do certain things in online banking. We do this so we know it's really you using your account online. This keeps your personal information safe and protects you from fraudsters. It's important that you never tell anyone your verification code.

Why can’t all of my queries be answered through Live Chat?

Some actions that you take on your account require additional security measures to the ones mentioned above. We'll send you a code by text message or email for things like making payments to new payees, sending international payments and changing your address. We’ll support you through these processes. It's important that you never tell anyone your verification code.