- Security and fraud
How to protect yourself
We do everything we can to keep you safe. Our hi-tech security measures are the central barrier between your info and those who want it
However, there are a few extra things you can do to provide yourself some extra protection from fraudsters.
Learn more about fraud
The following organisations and campaigns all provide expert help and guidance on dealing with fraud and financial security.
Take Five to stop fraud
Straight-forward and impartial advice to help protect you from financial fraudMore on Take Five
Tips on how to protect yourself, your family and your business.More on Cyber Streetwise
The UK’s national fraud and internet crime reporting centre.More on Action Fraud
Get Safe Online
Practical advice on staying safe online and keeping your data and devices safe.More on Get Safe Online
Financial Fraud Action
A collective resource to help fight fraud on behalf of the UK payments industry.More on Financial Fraud Action
Scams can be sophisticated. If you fear you've fallen victim to fraud, call us immediately on:
+44(0)3457 212 212 – for current account customers
+44(0)345 600 6000 – for credit card customers
+44(0)3457 213 213 – for business banking customers
Likewise, contact us asap if you've noticed some suspicious activity on your account or think someone has acquired your account details.
Fraudsters will sometimes send fake emails claiming to be from trusted organisations. If you suspect a smile email of being a scam, please let us know by forwarding it to email@example.com
Calls to 0800 and 0808 numbers are free from landlines and mobiles. Calls to 03 numbers cost the same as calls to numbers starting with 01 and 02. Calls to 0845 and 0870 numbers cost 3p per minute, plus your phone company's access charge. Calls to 0844 and 0843 numbers cost 7p per minute, plus your phone company’s access charge.
Calls may be monitored or recorded for security and training purposes.