- Security and fraud
Common fraud threats
Knowledge of common scams, how they operate, and their warning signals can help you stave off the fraudsters.
Scam artists will manipulate common ways of communicating, such as phone calls, emails, texts, and social media messages. Here are some of the typical ways they’ll try and trick you into giving away your personal details or allow them to access your computer.
When paying someone new we will check that you’re confident about who you are paying. We’ll do this by guiding you through tailored information about the type of payment you’re making. If you don't want to continue or you're unsure about making the payment, you'll have the option to cancel it and contact us to discuss your concerns.
Scams can be sophisticated. If you fear you’ve fallen victim to fraud, call us immediately on:
+44(0)3457 212 212 – for current account customers
+44(0)345 600 6000 – for credit card customers
+44(0)3457 213 213 – for business banking customers
Likewise, contact us asap if you’ve noticed some suspicious activity on your account or think someone has acquired your account details.
Fraudsters will sometimes send fake emails claiming to be from trusted organisations. If you suspect a smile email of being a scam, please let us know by forwarding it to email@example.com
Calls to 0800 and 0808 numbers are free from landlines and mobiles. Calls to 03 numbers cost the same as calls to numbers starting with 01 and 02. Calls to 0845 and 0870 numbers cost 3p per minute, plus your phone company's access charge. Calls to 0844 and 0843 numbers cost 7p per minute, plus your phone company’s access charge.
Calls may be monitored or recorded for security and training purposes.