Mobile FAQs to help you manage your account

FAQs

What is a verification code?

Can I download the smile app on my iPad?

Can I view and delete payees using the mobile app?

Help and support when updating the mobile app

How do I make a one off payment?

I am having technical difficulties with the mobile app, who do I speak to?

If I make a payment through the mobile app how long does it take to reach the recipient?

I need to know what to do if I have lost my card

I want to de-register as my device was lost or stolen

What is app usage data and why are you collecting it?

What should I do if I have lost my phone?