Our cookies

Just to let you know, this website uses cookies. We have to use necessary cookies which ensure our website functions properly. We use functionality, performance, and targeting cookies to improve our services, as well as personalise your visit where you have given us permission to do so. To continue to use the website and all functionality, click ‘Accept cookies’ to proceed.

If you wish to manage the cookies we use on your visit, please select ‘Manage cookies’, or for full details please see our Cookie policy.

Skip to main content
smile Facebook smile Twitter feed - @bankwithsmile smile YouTube Channel
Log in to Online Banking
smile.co.uk home page
Log in
or
Register
smile.co.uk home page
Login
  • Current accounts
  • Savings
  • Credit cards
  • Mortgages
  • Insurance
  • Loans
  • Ways to bank
  • More
    • Help
    • About us
  • Loans
  • Ways to bank
  • Current accounts
  • Savings
  • Credit cards
  • Mortgages
  • Insurance
  • Loans
  • Ways to bank
  • Help
  • About us
  1. Home
  2. help and support

Mobile FAQs to help you manage your account

FAQs

What is a verification code?

Can I download the smile app on my iPad?

Can I view and delete payees using the mobile app?

Help and support when updating the mobile app

I am having technical difficulties with the mobile app, who do I speak to?

If I make a payment through the mobile app how long does it take to reach the recipient?

I need to know what to do if I have lost my card

I want to de-register as my device was lost or stolen

What is app usage data and why are you collecting it?

What should I do if I have lost my phone?

  • Products

  • Current accounts
  • Savings
  • ISAs
  • Insurance
  • Loans
  • Mortgages
  • Help and Support

  • Help Centre
  • Contact Us
  • Ways to Bank
  • Who we are

  • About us
  • Accessibility
  • Our modern slavery and human trafficking statement
  • Visit the App Store to download the mobile app, this will open in a new tab
  • Visit the Play Store to download the mobile app, this will open in a new tab

The Co-operative Bank p.l.c, is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (No.121885). The Co-operative Bank, Platform, smile and Britannia are trading names of The Co-operative Bank p.l.c., P.O. Box 101, 1 Balloon Street, Manchester M60 4EP. Registered in England and Wales No. 990937.

Credit facilities are provided by The Co-operative Bank p.l.c. and are subject to status and our lending policy. The Bank reserves the right to decline any application for an account or credit facility. The Co-operative Bank p.l.c. subscribes to the Standards of Lending Practice which are monitored by the Lending Standards Board.

  • Privacy and Cookies Policy