Ways to bank

It’s your money. Access it whenever you need to.

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We like to keep things simple.

And we know you probably do too.

That’s why — over the years — we’ve taken steps to let our customers do more things through their online banking. No queues. No fuss. Just good stuff.

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Online banking

Make payments, set up standing orders, and manage your accounts anytime, anywhere.

Tell me more about online banking
laptop

Mobile banking

Send a one off payment, up to a total of £250, to anyone within 24 hours. Without using a card reader.

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mobile phone

Apple Pay

The easy way to pay with your smile debit and credit cards.

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Apple Devices

Automated telephone

Check your balance and make payments between your smile and Co‑operative Bank accounts.

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autotelephone

Post Office ®

Make deposits into your current or savings account at any UK Post Office.

Find a Post Office
post box

Other ways to bank

You can also visit a Co‑operative Bank branch if you need to make deposits or withdraw cash from your account.

Find a Co‑operative Bank branch
Co-operative Bank logo

Compare our services

We're digital and proud.

But we know there are times when you might need to check your balance over the phone. Or deposit a cheque at the Post Office.

So if you’re unsure about where to go — or what’s the best option — you can compare our services.

Online Banking

Mobile app

Download the mobile app

Automated telephone banking

What’s automated telephone banking?

Post Office

Find your local Post Office

ATM

The Co‑operative Bank branch

Find a Co‑operative Bank branch
How do I check my balance and recent transactions? tick

Check your balance and recent transaction with Online Banking

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Check your balance and recent transaction with Mobile App

heartQuickest way

Download the mobile app
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Check your balance and recent transaction with Automated telephone banking

What’s automated telephone banking?
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Check your balance and recent transaction at the Post Office

Balance enquiry

Find your local Post Office
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Check your balance and recent transaction at an ATM

How do I make payments and transfers? tick

heartQuickest way (for payments to new recipients above £250)

Make payments and transfers with Online Banking

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Make payments and transfers with Mobile App

heartQuickest way (for existing recipients and new payments up to £250)

Download the mobile app
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Make payments and transfers with Automated telephone banking

Between smile & Co‑operative Bank accounts

What’s automated telephone banking?
How can I manage Standing Orders and Direct Debits? tick

Manage standing orders and direct debits with Online Banking

How can I order stationery (Cheques, card readers etc)? tick

Order stationery (cheques, card readers etc.) with Online Banking

How can I amend and update my contact or account details? tick

Amend contact and account details with Online Banking

How can I deposit cash or cheques? tick

Deposit cash or cheques at the Post Office

Find your local Post Office
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Deposit cash or cheques at the Post Office

Find your local Post Office
How can I make a cash withdrawal? tick

Deposit cash or cheques at the Post Office

Find your local Post Office
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Deposit cash or cheques at the Post Office

Find your local Post Office
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Deposit cash or cheques at the Post Office

Find your local Post Office

Post Office services are available if your account has a debit or cash card. If you don't have a card you can still deposit cheques.

Post Office and the Post Office logo are registered trade marks of Post Office Limited.

For more specific queries and detail, visit our FAQs.

Important documents

pdf

Terms and conditions of use for the online and mobile banking service

Download PDF (152KB)

Unanswered questions?

    Help for existing customers

    Helpful info about current accounts, credit cards and all things smile related.

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