Help and info for customers

Popular Questions

• How can I deposit cash or cheques?

  You can pay cash or cheques into your account via a Co-operative Bank branch, Post Office, or you can send a cheque to us in the post. Learn more >

• Where is my nearest branch and when is it open?

  As a smile customer, you can use Co-operative Bank branches. Use our branch locator to find the one closest to you. Learn more >

• Changes to smile telephony services

  You can still call us between 8am - 8pm to carry out certain transactions on your account like making a complaint or increasing or decreasing your overdraft. Learn more >

• How do I query a transaction I've seen on my current account?

  You can log in to online banking and use our Live Chat service to find out more details about a certain transaction. If you suspect fraud, or spot a transaction that doesn't seem familiar, let us know straight away on +44(0)3457 212 212. Learn more >

• How do I order a replacement card? And how long will it take to arrive?

  Just log into your online banking, view your current account, and then click ‘Order a replacement card’. It should take 2-3 working days to reach you. Learn more >