Current Account FAQs
Overdrafts
Can I opt back into receiving overdraft text alerts if I have opted out?
Can I opt out of receiving overdraft text alerts?
How do I increase my overdraft limit on my smile current account?
How do i opt into receiving overdraft alerts?
I have received an overdraft text alert, how can I pay in?
What are overdraft text alerts?
What is an overdraft and what's the difference between an arranged and an unarranged overdraft?
Manage account
How do I access or print copies of my current account statements?
How do I order a cheque book for my account and how long will it take to arrive?
How do I order a replacement card and how long will it take to arrive?
How do I query a transaction I've seen on my current account?
Added security when making payments online
How do I transfer from a joint account to a sole account?
How do I transfer from a sole account to a joint account?
Can I request payment transaction history on a closed account?
How long will it take to update my details?
What's the difference between my available and current balance?
What is the smile address to use for setting up a Direct Debit?
Switching
A payment was accidentally sent to my old current account, what happens now?
I've asked my bank to stop debit card transactions from my current account, what happens now?
What happens if there's a mistake or delay when switching my current account?
Will my credit rating be affected by switching my current account?