Current Account

Just log into your online banking, view your current account, and then click ‘Order a replacement card’. It should take 2-3 working days to reach you. Learn more >

You can log in to online banking and use our Live Chat service to find out more details about a certain transaction. If you suspect fraud, or spot a transaction that doesn't seem familiar, let us know straight away on +44(0)3457 212 212. Learn more >

We aim to have your details updated on our system by the next working day. Learn more >

The address to set up a direct debit is smile PO Box 600 Delf House Skelmersdale WN8 6GF Learn more >

If you’ve already signed up to smilemore benefits, you can change them annually. Learn more >

Everything you need to know about your smilemore account including benefits and important documents. Learn more >

The fee for the smilemore current account is £15.50 per month. Account holders can access a variety of benefits, including mobile phone insurance, breakdown cover and a £260 interest free overdraft. Learn more >

A joint account can be very useful if you're two people looking to consolidate your finances. Learn more >

To transfer your joint account to a sole account just complete the relevant form and send it back to the address provided on the form. Learn more >

Arranged vs Unarranged overdrafts? Lets clear this up, once and for all! Learn more >

Just log into your online banking and send us a secure message. Learn more >

If you apply for a current account with us, you'll be subject to searches with credit reference agencies. Learn more >

You can get a form to inform people you've switched accounts from our website. Learn more >

We'll fully reimburse any charges or interest incurred. Learn more >

A chequebook will take between 7-10 working days to arrive and can be ordered via secure message or Web Chat. Learn more >

This might be because your building is new, and hasn’t been updated on our address records. Learn more >

We’ll arrange for payments to be automatically redirected to your new account. Learn more >

We’ll send you a definite date when we’re going to switch your account over – Direct Debits, balance and all. Learn more >

Our Current account switch service shouldn't interfere with this process Learn more >

The simplest way may be to phone the company, check your details and update them if needed. Learn more >