Each time you are required to enter a verification code in online banking you’ll have the choice to receive your code by text message or email. Learn more > Learn More >
When using your mobile app, you can make as many one-off payments as you like, up to a combined total of £250, in a 24-hour period. Learn more > Learn more > Learn More >
Simply visit www.selftrade.co.uk. This used to be under ‘Sharedealing login’ on the previous smile site. Learn more > Learn More >
A regular payment (standing order) is a recurring payment to the same recipient. They’re handy for things like splitting rent. Learn more > Learn More >
Just log into your account and select 'Security' then 'change password' under security details. Learn more > Learn More >
You can use Samsung Wallet just like you would with any contactless credit or debit card. Learn more > Learn More >
Visit: http://www.smile.co.uk/assets/pdf/smile/mobile/google-pay-terms.pdf Learn more > Learn More >
Follow the on-screen instructions to reset your details. Learn more > Learn More >
If your card is lost or stolen please call us immediately on +44(0)345 600 6000. Learn More >
As well as controlling the frequency of your regular payments, you can also request to make additional first or final payments. Learn more > Learn More >
You can change your password and security code through online banking. Learn more > Learn More >
Our website has been designed to work on the most popular browsers used by our customers: Learn more > Learn More >
Like any standard debit or credit card, you can use Samsung Wallet abroad. But please bear in mind that there may be charges when spending overseas. Learn more > Learn More >
They’ll show up as a normal card payment on your statement. Learn more > Learn More >
Regular payments (standing orders) can be weekly, monthly, quarterly or annually. Learn more > Learn More >
Your card should update automatically on Apple Pay. Learn more > Learn More >
Please visit Fidelity. This used to be under ‘Funds login’ on the previous smile site. Learn more > Learn More >
There are different timings for payments to different accounts. Learn more > Learn More >
If this happens just click 'OK' and follow the instructions. Learn more > Learn More >
Yes, you're still entitled to the same benefits. Learn more > Learn More >
This means you're over, or about to go over your overdraft limit. Learn more > Learn More >
You'll need to re-register your card on the new device before using Apple Pay. Learn more > Learn More >
You can do this yourself online. Just log in, go to your Home Page and follow the instructions. Learn more > Learn More >
The Wallet is the app you use on a compatible Apple device to securely store any registered cards you use. Learn more > Learn More >
Money transfers are a safe and convenient way to send payments. You can set one up in a few minutes using online banking. Learn more > Learn More >
Google Pay refunds are processed just like any other refund. Learn more > Learn More >
Available credit is the amount that you have available to spend. Learn more > Learn More >
You can use Apple Pay wherever you see the Apple Pay logo or contactless symbol. Learn more > Learn More >
To use online banking, if you don’t provide an email address OR UK mobile number, you won’t be able to receive a verification code to verify yourself. Learn more > Learn More >
Unfortunately we can’t accept non-UK mobile numbers. Learn more > Learn More >
If you're still experiencing problems after checking the details you've entered are correct, you can call us on 03457 212 212 to change your email address. Learn more > Learn More >
Everything you need to know about defining, creating, or cancelling a Direct Debit. Learn more > Learn More >
If you're unsure about any company claiming direct debits from you, please call us on 03457 212 212. Learn more > Learn More >
You can register your debit or credit card on multiple devices. Learn more > Learn More >
Your card should update automatically on Samsung Wallet. Learn more > Learn More >
If you're trying to enter a non-standard address, please contact us on 03457 212 212 to make the changes. Learn more > Learn More >
Follow these steps to opt into or out of notifications. Learn More >
A bill payment is the fastest way to make a secure, one-off payment. Learn more > Learn More >
Get in touch with your mobile network provider, so they can disable your phone. Learn more > Learn More >
Our app can be used on both your iPhone and your iPad. Learn more > Learn More >
You can access secure messages through online banking. Learn more > Learn More >
We’ll never charge you for downloading or using the app. If you use data, however, talk to your network provider first. Learn more > Learn More >
Yes, you can cancel a regular payment at any time, but you must cancel before 9pm on the working day before the due date to ensure the payment is stopped. Learn more > Learn More >
Yes. Receiving verification codes to confirm your identity by text or email is widely used across the industry. Learn more > Learn More >
If there’s no fault with the card(s) you have registered with Google Pay or the retailer, call us on +44(0)3457 212 212. Lines are available 8am – 8pm, 7 days a week. Learn more > Learn More >
The Apple Pay terms of use can be found here. Learn more > Learn More >
Call us immediately on +44(0)345 600 6000 and we will cancel the card. Lines are available 24/7. Learn more > Learn More >
There are a few reasons why this might happen, such as entering the wrong information or not having enough money to make the payment. Learn more > Learn More >
This can be done under the settings section of your device. Learn more > Learn More >
There are a number of different ways you can create a payment. Learn more > Learn More >
If you want to change the bill amount, you’ll need to cancel the planned payment and set up a new one. Learn more > Learn More >
Your card should update automatically on Google Pay. Learn more > Learn More >
To update your address online, click 'Profile' from the navigation and then click 'Change your contact details'. Learn more > Learn More >
Use the 'I don't have any login details' button. Learn more > Learn More >
Call us immediately on +44(0)3457 212 212. Lines are available 24/7. Learn more > Learn More >
Just use it like you would with any contactless credit or debit card. Learn more > Learn More >
A verification code is an additional layer of security and protection when you bank online. Learn more > Learn More >
If you have been locked out of your online banking account you can reset your login details online. Learn more > Learn More >
We collect anonymous data so we can see how well the app works. Learn more > Learn More >
When completing certain actions in online banking you will be sent a verification code to confirm it’s really you. Learn more > Learn More >
If the physical card has been reported lost or stolen this will prevent any use of the card with Apple Pay. Learn more > Learn More >
If your one time passcode has expired please call us on +44(0)3457 212 212. Learn more > Learn More >
If you already have an open account, please visit our online banking registration page. Learn more > Learn More >
This can be sent to an individual or company. Learn more > Learn More >
The quickest way to receive updates and how to manage storage on your device. Learn More >
Bill payments are for one-off payments. For regular payments, use a standing order. Learn more > Learn More >
You’ll be charged at the local rate and will be free if you have inclusive minutes on your phone’s price plan. Learn more > Learn More >
A reference helps the recipient distinguish your payment from the others they receive. Learn more > Learn More >
You’ll both need to register your debit cards separately, but the funds will come out of the same joint account. Learn more > Learn More >
You can set up your regular payment (standing order) to run continuously (no end date), or for a fixed period of time or number of payments. Learn more > Learn More >
There's no Apple Pay transaction limit as such, but it may depend on the merchant's own transaction limits. Learn more > Learn More >
Need to know about CHAPS transfers? You’ve come to the right place. Learn more > Learn More >
Store credit and debit cards on your Android device, and pay for them without carrying your physical card around. Learn more > Learn More >
If you've forgotten your username, go to the forgotten username page where you will be asked to enter and confirm your email address. Learn more > Learn More >
Just add your card(s) to your Google Pay wallet to get started. Learn more > Learn More >
A standing order is a regular, fixed-amount payment from your account to another UK bank account. Learn more > Learn More >
You can view and delete payees on the mobile app. Learn more > Learn More >
The first cardholder will need to verify the additional cardholder, onto the Google Pay wallet, but you can register as an additional cardholder. Learn more > Learn More >
Call us immediately on +44(0)3457 212 212. Learn more > Learn More >
Choose the account you wish to make a payment from, select 'Make a payment or transfer' and then select 'Make a one-off payment'. Learn more > Learn More >
You can get support from smile or the Apple Pay homepage. Learn more > Learn More >
It only takes 7 simple steps to register a card on Google Pay. Just open the app, and follow the instructions. Learn more > Learn More >
You have exactly the same benefits and features of the credit or debit card with Google Pay. Learn more > Learn More >
Apple Pay is an alternative way of paying in store, in app or online, using a compatible Apple device that stores your credit and debit cards. Learn more > Learn More >
To use online banking, you will need to have an email address OR UK mobile number registered. Learn more > Learn More >
You can change your security code by logging into your online banking account. Learn more > Learn More >
To remove a recipient from your list of payees, simply log into your online banking. Click on 'Profile' followed by 'view or delete your recipients'. Select the recipient you wish to delete and confirm. You can also remove recipients using your mobile app. Learn more > Learn More >
Of course you can! You can use Google Pay abroad, just like you would with a standard credit or debit card. Learn more > Learn More >
If you are having difficulties with our mobile banking app, please call our Customer Services department on +44(0)3457 212 212. Learn more > Learn More >
You can pay any UK individual or organisation with a regular payment, provided the payment is going to a UK bank account. Learn more > Learn More >
Your current balance is the amount of money you have in your account overall. Your available balance is the amount of money available to you right now. Learn more > Learn More >
You can use the app, but overseas charges may apply. Learn more > Learn More >
You'll receive exactly the same protection as you would, if you paid with a physical credit/debit card. Learn more > Learn More >
Yes, you can easily and quickly change the details of a regular payment. You’ll need to do it before 9pm on the day before the due date to ensure the changes apply to your next payment. Learn more > Learn More >
It depends on the method the funds were paid into your account as this can affect the time it takes for the funds to show. Learn more > Learn More >
You can remove a debit or credit card from your Samsung Wallet app in 5 simple steps. Learn more > Learn More >
Your available balance is the amount of money into your account that's available to you right now, it's made up of your overdraft, current balance and any recent debit card payments. Learn more > Learn More >
You should have an individual reference number next to each Direct Debit you set up, regardless of the company. Learn more > Learn More >
Protecting you and your money is important to us so when paying someone new either in online banking or on the mobile app we will check that you’re confident about who you are paying. Learn more > Learn More >
Samsung Wallet lets you pay for things through your Samsung device, using the credit and debit cards you’ve stored onto it. Learn more > Learn More >
